Trainer - Customer Service Deutschland (f/m/d)
at
subsidary
IONOS SE
in
Karlsruhe
Full-time | Permanent | Professionals
Reference ID: I-90
About us
IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.
Tasks
Our customers come first and we work hard to gain and maintain their trust. As a trainer for German customer service, you will support our employees in the professional training and development of our online services and products. With your always positive attitude, you will be convincing in training and will master even complex requests from your stakeholders with confidence. Achieving our goals and recognizing potential for improvement is your main focus.
- You are creative in your training and development of new and experienced employees with the aim of improving service quality, performance and customer satisfaction.
- You are the contact person for training, communication and sales-related issues within the German customer service environment.
- You will carry out continuous training analyses for our divisions in Germany across all locations and design needs-based training measures and create up-to-date training documents.
- You are a reliable and highly motivated mentor for our employees and external partners, ensuring the success of IONOS through a high level of customer satisfaction.
Qualifications
Ideally, you already have experience in customer service with at least two years of relevant professional experience in the training sector. Thanks to your experience, your excellent communication skills and your professional training personality, you are also an accepted contact person at management level and therefore able to achieve initial success in your new working environment at short notice.
- Your strengths include initiative, reliability and a high degree of resilience, as well as a consistent customer and service focus.
- You have a quick grasp, strong communication skills, technical understanding and a positive sales mindset and are enthusiastic about new topics in a dynamic environment.
- With your communicative and ideally conceptual skills, you find solutions independently and always maintain a balance between perfectionism and pragmatism.
- Thanks to your confident handling of common Office applications, you already have a good command of the necessary basics of your work.
- You have completed training as a trainer (optional).
- You have an affinity for technical products and online services (optional).
- Very good written and spoken German language skills and a good command of English round off your profile.
Benefits
- Hybrid working model with home office option.
- Flexible working hours through trust-based working hours.
- At some locations a subsidized canteen and various free drinks.
- Modern office space with very good transport connections.
- Various employee discounts for activities and products.
- Employee events such as summer and winter parties, as well as workshops.
- Numerous training and development opportunities.
- Various health offers, such as sports and health courses.
We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.