Teamlead (f/m/d) Customer Service France

at subsidary IONOS SE in Zweibruecken
Full-time | Permanent | Executives
Reference ID: I-307

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About us

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.   

With our business applications, we are the leading provider of hosting and cloud applications in Europe. Our state-of-the-art technologies convince more than eight million customers in many different countries every day. We are committed to the success of our customers - not only in their business, but also in their lives. One of our core missions is to provide a first-class service around the clock. Our first-class support team has already received several awards for its outstanding performance. We therefore always prioritize the trust of our customers. At IONOS, we believe that we add value by providing outstanding support.

Tasks

• To continue on this path, we are looking for a motivated team leader who will work closely with their team and the interfaces to ensure this first-class support.
• You will offer our employees optimal support for their further development. You will also be responsible for leading and managing your team, as well as achieving quality and sales targets.
• Supplemented by your individual coaching, you will ensure optimal knowledge transfer.
• You will also be involved in the implementation of projects and be the operational contact person.

Qualifications

• You have completed technical or commercial vocational training or have very good experience in a managerial position in Customer Service. You are also characterized by the following

•  Excellent communication to be able to inspire in written and verbal form.

• You are also versatile and diplomatic, always dedicated to efficient productivity.

• You have a strong service-oriented mindset with a relentless drive to improve on behalf of clients and experience in providing sales support to clients.

• Knowledge of hosting and/or server administration (e.g. Linux) is also desirable.

• Fluency in French and a good command of English round off your profile.

Benefits

• Hybrid working model with home office option.
• Flexible working hours through trust-based working hours.
• At some locations a subsidized canteen and various free drinks.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.

apply online now