IT Process & Service Manager (f/m/d)
at
subsidary
IONOS SE
in
Karlsruhe
Full-time | Permanent | Professionals
Reference ID: I-273
About us
IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.
In this varied and challenging key role, you and your team will be responsible for optimising and managing IT processes, tools and services in an international environment. You will ensure transparent communication and ensure that all employees are informed according to the need-to-know principle.
The Job is for 12 months
Part-time is available
Tasks
- You will be responsible the design, implementation, enforcement and monitoring of complex IT processes with a focus on incident, change and problem management.
- You will take responsibility for operational process management and coordinate fast and targeted processing across the company.
- You will work with our key accounts to provide the agreed services and ensure the quality of the services.
- You configure and improve our service management tools.
- You are fully responsible for organising training courses and workshops.
- You create documentation and reports for all hierarchy levels.
Qualifications
You have a degree or initial professional experience in IT process and service management as well as in IT service management methods (e.g. ITIL).
In addition, you are ideally characterised by the following qualities:
- You are able to analyse complex problems and develop effective solutions.
- You have an affinity for numbers and their presentation.
- You have an open, confident and goal-orientated communication style.
- Good German and English skills are a prerequisite.
- You have experience with Atlassian Jira and Confluence.
- You enjoy creating documentation and tutorials and passing on your knowledge in workshops.
Benefits
- Hybrid working model with home office option.
- Flexible working hours through trust-based working hours.
- At some locations a subsidized canteen and various free drinks.
- Modern office space with very good transport connections.
- Various employee discounts for activities and products.
- Employee events such as summer and winter parties, as well as workshops.
- Numerous training and development opportunities.
- Various health offers, such as sports and health courses.
We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.