Retention Manager (f/m/d)
at
subsidary
IONOS SE
in
Berlin
Full-time | Permanent | Professionals
Reference ID: I-244
About us
IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.
Tasks
To further drive our international growth, we are looking for a Retention Manager (f/m/d) at our Berlin location.
As a Retention Manager (f/m/d), you will be responsible for developing and implementing strategies for retaining and winning back customers. You will work closely with the marketing and sales teams to ensure that existing customers are retained in the long term. In addition, you will take on the following responsibilities:
- Analyzing customer behavior and needs to develop tailored retention strategies.
- Creating automated processes for recovering potential churn customers and proactively communicating with customers who are at risk of churning.
- Defining and successfully implementing these strategies/processes across all direct marketing channels (print, email, SMS, online, inbound, outbound).
- Analyzing, monitoring, and optimizing all measures together with departments based on qualitative and quantitative insights.
- Preparing reports, analyses including recommendations for management.
- Collaborating with Sales Channel Managers (or other members of the CSM team) to create upsell and cross-sell offers that directly address known customer issues.
- Being innovative, enjoying change, and being able to inspire people with and for your ideas. Successfully working in a team and with product management, customer service, customer experience, and finance.
Qualifications
- We are looking for an analytical team player with excellent communication skills and a strong understanding of customer relationships.
- Experience in customer retention or marketing.
- Experience in the IT industry.
- Analytical skills for interpreting data and deriving recommendations for action.
- Your enthusiasm for implementing good ideas and concepts is contagious.
- You communicate very well in German and English and are a highly motivated team player with a hands-on mentality.
- Willingness to travel.
- Team orientation and the ability to effectively collaborate with different departments.
- A high degree of initiative and the ability to drive projects forward independently.
If you have a passion for customer retention and enjoy developing innovative strategies to bind customers to a company in the long term, then we look forward to receiving your application as a Retention Manager (f/m/d).
Benefits
- Hybrid working model with home office option.
- Flexible working hours through trust-based working hours.
- At some locations a subsidized canteen and various free drinks.
- Modern office space with very good transport connections.
- Various employee discounts for activities and products.
- Employee events such as summer and winter parties, as well as workshops.
- Numerous training and development opportunities.
- Various health offers, such as sports and health courses.
We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.