Telephone Customer Service (f/m/d) - 1st Level

at subsidary IONOS SE in Zweibruecken
Full-time | Permanent | Professionals
Reference ID: I-132

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About us

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.   

Tasks

In order to continue to guarantee a high quality of service for our customers, we would like to expand our SMB team especially for French customers. Therefore we are looking for several new employees.

• In addition to your motivation and patience, you want to provide our customers with high-quality support. In close cooperation with your colleagues, you will make a decisive contribution to their satisfaction.
• As the first point of contact for our customers, you will do everything you can to quickly understand and find a suitable solution. Nothing should be left to chance.
• In order to always offer our customers the best solution and/or option, your commercial communication will be crucial.
• Your desire to perfect and continue your knowledge of our products is essential to effectively respond to our customers.
• You will help to continuously optimize processes and products and actively contribute to the development of the customer experience.

Qualifications

You have completed communication training or have professional experience in call centers.

• You like contact with customers and your first goal is to find the best solution for their request.
• Your communication skills are perfect, both oral and written.
• You give your best to promote the quality and satisfaction of our customers.
• Fluency in French as well as German and/or English is an advantage.

Benefits

• Hybrid working model with home office option.
• Flexible working hours through trust-based working hours.
• At some locations a subsidized canteen and various free drinks.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.

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